Politique de remboursement

Any item purchased in clearance or sale section are final sale.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A 15% restocking fee applies to items that were listed individually on the website.

To start a return, you can contact us at nats@angusoliversheepskins.com. Please note that returns will need to be sent to the following address: 67 53417 Range Road 14, Parkland County, Alberta, Canada, T7Y 0B5 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nats@angusoliversheepskins.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like SALE or CLEARANCE items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nats@angusoliversheepskins.com.

The customer is required to pay the shipping fee's for returning the goods. Our original shipping fee will be deducted from the refund, whether you qualified for free shipping or not.

Please understand that there can be no refunds after that timeframe due to sanitary reasons.