Delivery Address Information Online Orders
A little note for online customers.
Please choose a delivery address for your orders very carefully.
1) Ideally it is your home address because many deliveries are attempted after hours.
2) If you are aware that many online orders don't get successfully delivered to your choice of delivery address, please choose a delivery address such as 'pick up from a local UPS' or other location.
3) you can enter any delivery address that you want, but make sure it's a reliable one.
UPS and Canada Post only refund a maximum amount of $100 for packages not delivered, lost or delivered to the wrong place. It's ridiculous I know.
We have always refunded our customers for things gone astray as long as every effort to collect your package has been under taken, even though we lose a lot of money in the process.
BUT if a customer knowingly supplies a shipping address that is;
1) Not their personal address
2) Not supplied information to us prior to their package being shipped such as a preferred method of shipping or a correction of address.
3) Supplies an address that has a history of packages not being delivered.
4) Refuses to collect their package locally, if we can track down where it went astray.
These orders will not be refunded or replaced as the customer has not performed their due diligence to supply a reliable and accurate delivery location.
