Shipping

We love to use Canada Post for shipping purposes as they ship to PO Box numbers, we are unsure if they will be going on strike at this time. If you supply a postal box number we will ship with Canada Post, as well as for Northern Canada and the USA. For all other delivery addresses in Canada we will use UPS.
It's up to our customers to collect their items from Canada Post or UPS if a card is left for delivery. Doorstep delivery has become increasingly unsafe with people stealing packages.
For our lovely US customers we have had to base shipping amounts on quantity sold due to very high shipping prices. We hope that you still love us.
Any Tariffs applied by the US are the customers responsibility to pay.   

All shipments have tracking numbers which will be emailed to you upon shipping time. Please check your spam folder for tracking information.
 
The customer is responsible for any duty, and customs costs that may be applied to your situation and order.
We are not responsible for packages that are stolen from mail boxes or door steps. Whenever possible we use Canada Posts 'card for pickup' option unless the item is being mailed to a PO Box.


Returns


If you hate anything that you receive (which would be most odd) please return it within 7 days of receiving it. Clearance items are final sale.

The customer is required to pay the shipping fee's for returning the goods. 

Please understand that there can be no refunds after that timeframe due to sanitary reasons. A re-stocking fee of $20 per item, will also be charged which covers our time to re-photograph and list items to the website.

Goods must be returned in their 'original' and 'unused' condition.

For refunds we deduct the original shipping fee (as shipping has already occurred) and refund the remaining amount, this applies to trading items as well. 

 

Return address

Angus Oliver Luxury Sheepskins

67 53417 Range Road 14

Parkland County, Alberta

T7Y 0B5

Canada

 

If the item you receive is damaged or defective by the mail system, please contact us within 24 hours of receiving the product and we will look after you.